Privacy Policy
Modified 14 Aug 2024
Our Privacy Obligations
Infra Market Place is governed by the Information Technology Act, 2000. The APPs regulate how personal information is handled by IMP.today.
'Personal information' means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Infra Market Place Privacy Policy applies to personal information collected and/or held by Infra Market Place.
We will review this policy regularly, and we may update it from time to time.
The Types of Personal Information We Collect and Hold
We collect personal information about our users in order to provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.
Not all information requested, collected, and processed by us is "Personal Information" as it does not identify you as a specific natural person. This will include the majority of "User Generated Content" that you provide us with the intention of sharing with other users. Such "Non-Personal Information" is not covered by this privacy policy. However, as non-personal information may be used in aggregate or be linked with existing personal information; when in this form it will be treated as personal information. As such, this privacy policy will list both types of information for the sake of transparency.
In some situations, users may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. Whilst we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and controls and thus the information provided will not be governed by this privacy policy.
In some situations, users may provide us personal information over platforms that are outside our control; for example, through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.
How We Collect Personal Information
Information that you specifically give us
While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal.
We may request, collect, or process the following information:
- Account Details - username, password, profile picture.
- Contact Details - email address, phone number.
- Location Details - physical address, billing address, time zone.
- Identity Details - full name, proof of identity (e.g. driver's license, passport), proof of address (e.g. Aadhar), photograph of the user.
- Financial Information - credit card details, wire transfer details, payment processor details, tax numbers.
- User Generated Content - project descriptions and attachments, bid descriptions, user profiles, user reviews, contest descriptions and attachments, user messages, etc.
Information that we collect from others
Users can give permission for us to connect to their account on other platforms to collect personal information. This includes but is not limited to Facebook, LinkedIn, and Google. Information collected will be governed by this Privacy Policy. Users can stop us from collecting data from other platforms by removing our access on the other platform or by contacting our support team.
Users have the ability to invite non-users to our platform by providing contact details such as email addresses. In these situations, the information will be collected and stored by us to contact the non-user and to prevent abuse of the invite systems.
Your payment provider may transmit information about the payment that we may collect or process.
In some situations, personal information of users may be collected from public sources.
We may collect or process the following information:
- Basic Details - username, profile picture.
- Contact Details - email address, phone number.
- Location Details - physical address, billing address, time zone.
- Financial Information - payment account details (e.g. email address and physical address), and wire transfer details.
- List of Contacts - email provider address book.
- User Generated Content - user profile.
Information We Collect as You Use Our Service
We maintain records of the interactions we have with our users, including the products, services, and customer support we have provided. This includes the interactions our users have with our platform, such as when a user has viewed a page or clicked a button.
In order to deliver certain products or services, we may passively collect your GPS coordinates, where available from your device. Most modern devices, such as smartphones, will display a permission request when our platform requests this data.
When we are contacted, we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.
We may collect or process the following information:
- Metadata - IP address, computer and connection information, referring web page, standard web log information, language settings, time zone, etc.
- Device Information - device identifier, device type, device plugins, hardware capabilities, etc.
- Location - GPS position.
- Actions - pages viewed, buttons clicked, time spent viewing, search keywords, etc.
Links to Other Sites
On our website, you will encounter links to third-party websites. These links may be from us, or they may appear as content generated by other users. These linked sites are not under our control and thus we are not responsible for their actions. Before providing your personal information via any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.
How We Use Personal Information
The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
- To provide the service or product you have requested;
- To facilitate the creation of a User Contract (see Terms of Service for more information);
- To provide technical or other support to you;
- To answer enquiries about our services, or to respond to a complaint;
- To promote our other programs, products, or services which may be of interest to you (unless you have opted out from such communications);
- To allow for debugging, testing, and otherwise operate our platforms;
- To conduct data analysis, research, and otherwise build and improve our platforms;
- To comply with legal and regulatory obligations;
- If otherwise permitted or required by law; or
- For other purposes with your consent, unless you withdraw your consent for these purposes.
The 'lawful processing' grounds on which we will use personal information about our users are (but are not limited to):
- When a user has given consent;
- When necessary for the performance of a contract to which the user is party;
- Processing is necessary for compliance with our legal obligations;
- Processing is necessary in order to protect the vital interests of our users or of another natural person;
- Processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.
We use automated decision-making when helping match users to jobs. The primary way this occurs is through how we rank users. These rankings are produced by analyzing user-generated content, user activity, and the outcome of jobs; in this context, user-generated content will include reviews that users receive when completing jobs. More information on these ranking guides can be found in our community articles. Automated decision-making is also used to recommend potential jobs to our users and as a part of our marketplace security systems.
By signing up with us, you agree to receive messages from us via SMS on marketplace activity, safeguarding measures, identity confirmation, and additional updates. We will never provide your information to third parties for marketing purposes.
When We Disclose Personal Information
Our Third-Party Service Providers
The personal information of users may be held, transmitted to, or processed on our behalf outside India, including 'in the cloud', by our third-party service providers. Our third-party service providers are bound by contract to only use your personal information on our behalf, under our instructions.
Our third-party service providers include:
- Cloud hosting, storage, networking, and related providers
- SMS providers
- Payment and banking providers
- Marketing and analytics providers
- Security providers
Third-Party Applications
Through the Infra Market Place API, it is possible for users to grant third-party applications access to their Infra Market Place account. Depending on the permissions granted, these applications may access some personal information or perform actions on the users' behalf. These third-party applications are not controlled by us and will be governed by their own privacy policies. Users can remove third-party applications' access through their settings.
Other Disclosures and Transfers
We may also disclose your personal information to third parties for the following purposes:
- If necessary to provide the service or product you have requested;
- We receive court orders, subpoenas, or other requests for information by law enforcement;
- If otherwise permitted or required by law; or
- For other purposes with your consent.
Your personal information may be processed by staff in any of our offices. Infra Market Place currently has offices in India.
Accessing, Correcting, or Downloading Your Personal Information
You have the right to request access to the personal information Infra Market Place holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you within a reasonable time period and without unreasonable expense. Most personal information can be accessed by logging into your account. For information not accessible through the platform or to download all personal information in a portable data format, please contact our Privacy Officer.
You also have the right to request correction of the personal information we hold about you. Most personal information can be updated through the user settings pages. For assistance, please contact our customer support.
Exercising Your Other Rights
You have several other rights in relation to your personal data, but there may be restrictions on how you can exercise them due to the nature of our products and services. Much of the data we collect supports contracts between users, facilitates payments, and provides protection for legitimate users. These uses are protected against the following rights:
- Seek human review of automated decision-making or profiling
- Opt-out of direct marketing and profiling for marketing
- Erasure
- Temporary restriction of processing
Human review of automated decision-making/profiling: In the case of our ranking algorithms, it is not possible to exercise this right as it is a fundamental part of the marketplace that users participate in. Opting out would mean not being able to participate. Decisions affecting marketplace security are reviewed by humans.
Direct marketing and profiling: Users can control what emails they receive through their settings page.
Erasure: Most personal information and user-generated content cannot be deleted as they support contracts between users, document financial transactions, and protect other legitimate users. Non-personal data linked with personal data will either be erased or anonymized.
Temporary restriction of processing: Under certain circumstances, you may exercise this right, particularly if you believe the personal data we have is inaccurate or that we do not have legitimate grounds for processing it. You can exercise this right by contacting our Privacy Officer.
To Contact Our Privacy Officer
If you have any inquiries or complaints about the way we handle your personal information or wish to exercise your privacy rights, you may contact our Privacy Officer as follows:
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Email: privacy@imp.today
While we endeavor to resolve complaints quickly and informally, if you wish to proceed with a formal privacy complaint, please make your complaint in writing to our Privacy Officer by mail or email. We will acknowledge your formal complaint within 10 working days of receipt.
